ACEI receives many calls and letters from people around the world who have questions about how to interact with us and how to access the services we offer. This section provides answers to many of the questions we receive. If you don’t find the answer you are looking for, email us at firstname.lastname@example.org and we will answer your questions promptly.
What is a credential evaluation?
A credential evaluation is the process by which an individual’s international education is compared and converted into its approximate U.S. equivalence. The results of this conversion are provided in report which recommends the U.S. educational equivalence of the international studies. The ACEI evaluation is advisory and designed to assist academic institutions, licensing boards and employers in the U.S. to recognize and understand international credentials.
Why do I need to have my credentials evaluated?
If you completed your education outside the U.S., you will find that you need to have your credentials evaluated so that educational institutions, licensing and certification boards and employers in the U.S. can understand and recognize your credentials. An ACEI evaluation report will provide you with the U.S. academic equivalents for your international credentials so that you may continue with your education, or seek employment or qualify for a professional license in the U.S.
Does the U.S. government evaluate credentials?
In the U.S., there is no government agency that evaluates international credentials. Credential evaluations are provided by universities and by private organizations such as ACEI. Some academic institutions do their own evaluations of international credentials, but many colleges and universities rely on the expertise of private organizations such as ACEI for assistance with evaluations. In addition, ACEI evaluates international credentials for professional/licensing certification with state boards, employment in the public or private sector.
What is your procedure for evaluating my credentials?
The requirements for evaluating your credentials are available on our website at LINK. To begin with, go back to our HOME page and click on the “Credential Evaluation Service,” and follow the link to the one of the fields that applies to you. For example, if you are a student and wish to use the evaluation for admission to a school/college or university, click on the “For Students” button and follow the instructions.
You must complete an application form and submit it to us, along with all required documentation and all applicable fees. If, after reviewing the instructions and application for, you have additional questions about our requirements, please CONTACT US for assistance.
Are ACEI evaluations recognized throughout the U.S.?
ACEI evaluations are recognized and accepted by a significant number of schools, colleges, universities, licensing boards, government agencies and employers throughout the U.S. If you were not referred to ACEI directly by an institution/employer/licensing board, we recommend that you first contact the institution(s), licensing board or employer to which you will be submitting the evaluation report to determine whether an evaluation from ACEI is required and if so, which type of report is required for your purposes.
What type of evaluation report do I need to request?
Please contact the institution (school/college/university/licensing board/employer) to which you will apply to find out what type of report they require. If you are not able to obtain this information from the institution, you may CONTACT ACEI for assistance. (Also see Types of Evaluation Reports).
Which evaluation report should I choose?
The Basic Report (Document-by-Document) tends to be sufficient for employment (but not if you plan to teach, where a Comprehensive Report is required) or immigration. Schools, colleges, universities, and professional licensing boards (except for the State of California, Board of Accountancy) require the Comprehensive Report as it provides detailed breakdown of courses, units of credit, grades, grade point average and course levels. Some colleges and universities may require additional information such as a course match which is offered in the Comprehensive Report with Course Match evaluation.
How much does an evaluation cost?
The cost for evaluation and additional services is provided in FEES/PRICE LIST.
How can I make a payment to ACEI?
Payment must be in U.S. dollars, and be made by money order, cashier’s check, personal check (not acceptable for RUSH evaluations), and the following credit cards: American Express, Discover, MasterCard, and Visa. Debit Cards are also accepted.
Money orders, cashier’s checks, or personal checks must be made out to ACEI.
If the money order, check, or bank check is issued by a bank outside the U.S., it must include the printed name of the U.S. bank with which the bank is affiliated.
ACEI cannot accept bank drafts or cash.
All fees are subject to change without notice.
How long does the evaluation process take?
Our standard processing time to complete an evaluation once the ACEI application, academic documents as determined by ACEI, and fees have been received is seven (7) business days. Please note that our standard time-frame is an estimate and is not guaranteed. You have the option to add Rush Service to your order. We offer two types of RUSH services (such as one business day/24-hour and three business days) to expedite the processing time. See section RUSH Service. NOTE: Delivery times, once an evaluation has been shipped, are only estimates and not a guarantee. ACEI has no control over USPS, UPS, FedEx, or custom delays.
Our business hours are 9:00 a.m. – 4:00 p.m. U.S. PST Monday through Friday and do not include public holidays and weekends. See section HOLIDAY SCHEDULE.
What do you mean by RUSH Service?
By selecting one of our RUSH Services, your evaluation will be completed within that time frame chosen.
Can I pay by personal check for a RUSH Service?
Yes, personal checks, money order, cashiers check, as well as credit cards are accepted methods of payment. Please make checks payable to ACEI. Checks must be drawn on a U.S. bank and in U.S. dollars. (Note: All returned personal checks will be subject to a $30 service/bank fee.)
What documents do I need to send for evaluation?
Please review and follow the detailed instructions in
“Country-Specific Requirements” for your country of education.
What if my documents are not issued in English?
If your academic documents are issued in a language other than English, you must provide accurate word-for-word, line-by-line English translations together with your official/original documents. ACEI provides translations of select languages. Please visit “translation” service. Translations prepared by the school or university you attended or by authorized translators in your home country are acceptable. If you need to find a translator in the U.S., you may wish to visit the American Translators Association website www.ata.org to locate an authorized translator near you. This information is provided for your convenience only. ACEI is not responsible for any arrangements you enter with a translator/translation agency of your choice.
What is Certified copies and how or where can I get my documents certified?
Certified copies of documents are prepared by the institution, consulate, or attorney. Do not submit certified documents, unless instructed by ACEI.
What is the difference between Official and Original documents?
Official documents are issued by the source institution where you completed your institution when requested. Official documents are reissued by the source institution each time you place an order. Original documents are issued to you once you exit the institution.
What happens to my application if it takes me a long time to get all the required documentation for evaluation?
ACEI will keep your file active for two months. You may request an extension at any time. If we don’t hear from you within 2 months, we will inactivate your file. To re-open and re-activate your file after 2 months, there will be a $50.00 re-activation fee.
What happens to my application if the documentation I submit is insufficient?
ACEI will contact you by email and if email is not provided, by telephone (for domestic/U.S.) or by post, if additional documentation is needed to prepare your report. Your file will remain open for 2 months pending receipt of the additional documentation. After 2 months, your file will be inactivated. See previous question regarding reactivating a file after 2 months.
ACEI already evaluated my documents and now I need a new type of report. What should I do?
If you need another official report of the evaluation that was prepared for you when you had first applied to ACEI, you may request for “Extra Official Report,” by submitting the request form, providing your evaluation is less than 3 years old. If more than 3 years has passed, your previous evaluation and documents have been destroyed and you would need to reapply by submitting a new ACEI Application with your academic documents and fees for evaluation. If you are requesting a different evaluation report from the one you had previously requested and you are still within the 3 year time-line, you would need to submit a new ACEI Application with fees along with any other documents.
What do I need to send if the name I use is different from the name on my academic documents?
ACEI issued the evaluation report under the name indicated on your ACEI Application form. If your name is different than the name that appears on your education credentials, you must submit proof of your name change (e.g. marriage certificate, passport, court-ordered or other official documents) for identity verification purposes. In the event of a name change, the name shown your documents will also be declared on your evaluation report.
Will you return my documents?
ACEI will return all original documentation submitted by application for evaluation providing a written request for their return is included. All original documents must be accompanied by 2 completed sets of exact duplicate photocopies. The following items become the property of ACEI and will not be returned:
- All notarized photocopies of original documents
- All certified true photocopies of original documents
- All official documents sent directly to ACEI by academic institutions
- All official documents provided by applicant
- All non-original documents
- All English translations
- All curricula and syllabi issued by institutions
How long will you keep my documents once my evaluation has been completed?
If you applied online and scanned your academic documents, ACEI will keep your digital record of your documents indefinitely. However, ALL evaluations and documents (Whether applied online or by post) will remain in our archives for 3 years. After the expiration of 3 years statute of limitation, any requests for additional official reports of evaluations will be subject to a new application and re-evaluation.
Am I able to extend the number of years ACEI will keep my evaluation on file?
Yes, if you wish, you may request an extension (see Request for File Extension).
What if I don’t know what type of evaluation report to request?
Please contact the institution/state board/agency requiring an evaluation as to what type of report is needed. If you are unable to obtain this information, you may contact us for assistance.
What type of evaluation report is needed for the State of California Board of Accountancy Certified Public Accountancy examination?
ACEI prepares the Course-by-Course for the State of California Board of Accountancy. This report is exclusively designed and prepared for the State of California Board of Accountancy and will not satisfy requirements of other State Boards of Accountancy. Requests to order extra official sets of this report for purposes other than the State of California Board of Accountancy will not be processed. A new application and fees must be submitted if an evaluation is intended for other regulatory boards, or colleges/ universities/employers.
What type of evaluation report is needed for the Certified Public Accountancy (CPA) boards?
With the exception of the State of California, Board of Accountancy CPA, all other State boards require the Comprehensive (Detailed) Evaluation Report. Unless you were referred to ACEI directly by the CPA State Board or found ACEI listed on the CPA State Board’s directory, ACEI recommends contacting the state board to which you intend to apply to confirm that an ACEI evaluation report is acceptable, and if so, what type of evaluation report is required.
What type of report is needed for further education or admission to a school, college or university?
Generally, a detailed evaluation of your studies is required for admission to a school or institution of higher education. We provide the Comprehensive Report which provides a detailed analysis of your studies. ACEI recommends contacting the institution to which you intend to apply to confirm that an ACEI report is acceptable and, if so, which type of evaluation report is required.
What type of report is needed for the California Department of Real Estate?
Depending on which real estate license you are planning to qualify, you may need to apply for the Basic or Comprehensive Report. ACEI recommends that you contact the California Department of Real Estate to confirm which type of evaluation report is required for your purpose.
What type of report is needed for teacher certification?
Generally, a detailed evaluation of your studies is required for teacher certification. We provide the Comprehensive Report which provides a detailed analysis of your studies. If you completed a teacher training program, your academic transcripts must include information on your practical teaching (number of hours/weeks of practical training and final grades received). Although ACEI provides its evaluations to a number of state boards for teacher certification, ACEI recommends contacting the state board to which you intend to apply to confirm that an ACEI report is acceptable and, if so, which type of evaluation report is required.
Does ACEI evaluate work experience?
At this time, ACEI provides the Experiential Learning evaluations only for military personnel with training completed outside the U.S. for select institutions where experienced-based learning is acceptable. We do not provide Experiential Learning evaluations for immigration purposes.
What is your address?
Applications, documents and fees are to be mailed to ACEI’s processing center:
9461 Charleville Boulevard, Box #188
Beverly Hills, California 90212
*NOTE: This mailing handling facility accepts; DHL, FedEx, UPS, etc.
Toll Free: 1.800.234.1597
May I stop by your office and drop off my documents in person?
Yes, by appointment only for applicants delivering original documents. Please contact ACEI to set an appointment at: +1(310)275.3530.
How may I reach a representative of ACEI directly?
You may reach an ACEI representative by telephone, email, fax or mail (contact us).
What do I do if I have questions about my completed evaluation report?
Once your evaluation has been completed, we keep your file in our archives for 2 months before it is closed and inactivated. During this time, if you have questions about your evaluation report or disagree with its conclusions, please contact ACEI in writing. Your file will be reviewed and a response will be provided within 5 to 10 business days. However, if you contact ACEI after the 2 month period, a $50.00 reactivation fee will be required to recall your file from archives for review. Please note that the results of the evaluation will not be released or discussed on the telephone with you or a third party.