310.275.3530 or

acei@acei-global.org

Telephone Service and Chat Hours: 11am-3pm PST, M-F

(Mail Processing Center) ACEI Inc. Box 188, 9461 Charleville Blvd, Beverly Hills, CA 90212

| ACEI | Academic Credentials Evaluation Institute

Thank you for choosing ACEI to support you!  In light of the Covid-19 pandemic, ACEI would like to reassure you that our customer support and our evaluation and translation services are working without any disruption.

Please apply online on our website and if you have any concerns or questions please email us at acei@acei-global.org, or call us between 9 am-4 pm PST at 310-275-3530.  We are making every effort to ensure evaluation reports are delivered in a timely manner to recipients while maintaining the safety and security of our team.

Below, you can find answers to the most common questions we have received during these recent weeks.

Is ACEI open?

Yes!  ACEI is observing the “Stay at Home” Order and we are working remotely.

Is it okay to mail my original or official academic records?

Yes.  While it is recommended that you have your institution issue official electronic records directly to us, you may also send them via USPS, FedEx or UPS.

If you are submitting your records electronically, they may be emailed as full color scans (front and back), in PDF format, to acei@acei-global.org

If you prefer to send them via post, the address is:  ACEI, Box 188, 9461 Charleville Blvd, Beverly Hills, CA  90212.

How long will my evaluation take to complete?

The standard processing time to complete an academic evaluation is minimum of seven (7)  business days after receipt, review and approval of all documents and payment in full. We also offer two types of RUSH services (such as one business day/24-hour and three business days) to expedite the processing time. See section RUSH Service.

Our business hours are 9:00 a.m. – 4:00 p.m. U.S. PST Monday through Friday and do not include public holidays and weekends. See section HOLIDAY SCHEDULE.

If you have received an email regarding any missing documentation and/or fees, please take this time to obtain the necessary materials.

I have a question regarding my completed evaluation report. What should I do?

If you have any concerns or questions please email us at acei@acei-global.org, or call us between 9 am-4 pm PST at 310-275-3530.

 

We will continue to update this section as new information becomes available. Please stay safe and healthy!